Terms & Conditions

Website Terms of Use

This website at spa.com.au (the “Website”) is owned and operated by Edge Loyalty Systems Pty Ltd (ABN 96 138 299 288) (“Edge Loyalty”, “”we”, “us”, “our”). This document contains the terms and conditions governing your use of the Website and any order or purchase of a product (which may include physical, plastic or digital gift cards - collectively “Gift Cards”) offered for sale via the Website (“Terms and Conditions”).

A reference to "these Terms and Conditions" also includes our Privacy Policy and any other conditions or requirements contained within this Website.

By using the Website you accept these Terms and Conditions by accessing or using any part of the Website after you have first accessed a page providing a link to them.

You are welcome to print a copy for your records.

If you decline to accept these Terms and Conditions, you will need to exit this Website immediately.

You acknowledge and accept these Terms and Conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this Website, regardless of the means by which the Website is accessed, and whether such access is authorised or not.

Application of these Terms & Conditions

These Terms and Conditions are in addition to any terms that apply to the use of any Gift Card purchased from or issued by Edge Loyalty or to any related services.

Use of this Website

You are responsible for the use of this Website by anyone who uses it in connection with your Gift Card. You fully indemnify us in respect of all use of this Website by you, with your consent or in connection with your Gift Card, except to the extent that we have expressly authorised that use.

Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms and Conditions, those terms and conditions will prevail.

The Promoter may collect your personal information directly or through its agents or contractors, including Edge Loyalty Systems Pty Ltd (ABN 96 138 299 288, Privacy Policy: https://www.edgepri.com/en/privacy-policy/).  The Promoter will use your personal information to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this competition, communicating with you, storing data or to hold and use for fraud prevention purposes.

Collection statement

We collect personal information about you in order to respond to your enquiries and to provide customer service functions to you and for purposes otherwise set out in our Privacy Policy at https://spa.com.au/privacypolicy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at [email protected]bhnetwork.com

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.


The Website and its contents are subject to copyright. The copyright is owned or controlled by Edge Loyalty or, in the case of some material, third parties.

You may view this Website and its contents using your web browser and make a reasonable number of copies of parts of this Website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display or communication, of any site content is strictly prohibited.

Trade marks

This Website contains registered trade marks and other trade marks that are protected by law. Except as expressly authorised by us in writing, the use of any of these trade marks is strictly prohibited.

Use of our name or brands, or any of our names and logos (other than in connection with the purchase or use of our Gift Card products), is strictly prohibited without our written prior consent.


You will not hack into, change or otherwise interfere with the operation of this Website or any information contained within it.

Third party sites

This Website may contain links to third party sites. Edge Loyalty and its related companies are not responsible for the condition, security levels, content or any other aspect of any third party sites. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Edge Loyalty of such third party sites or the products or services provided, advertised or otherwise mentioned on those sites.


To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or the content on this Website, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Liability limited

Except to the extent required by law, including the Australian Consumer Law, neither Edge Loyalty nor its related companies, affiliates, directors, officers, employees, agents, service providers, other contractors, successors or assigns will be liable for any losses, damages, liabilities, claims or expenses (including legal costs and defence or settlement costs) whatsoever, whether in contract, tort (including negligence), statute or otherwise, arising out of, or in any way related to, the use of this Website or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information.

Our liability for a breach of a condition or warranty which is implied by law and cannot be excluded is limited, to the maximum extent possible, to one of the following at Edge Loyalty’s option:

Applicable law

This Website is provided for use by Australian residents only. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This Website may be accessed throughout Australia and overseas. Without limiting the above disclaimer, Edge Loyalty makes no representations that the content of this site complies with the laws, including intellectual property laws, of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.

Variations to these Terms and Conditions

These are our current Terms and Conditions. We may at any time vary these Terms and Conditions by publishing the varied terms and conditions on this Website. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.

Spa.com.au Gift Card Terms of Use

These Terms of Use apply to all Gift Cards issued by Spa.com.au Australia.

In these Terms, “us”, “we” and “our” means Edge Loyalty Systems Pty Ltd and our related bodies corporate.

These Terms contain the full set of terms of use governing your use of the Gift Card.

We recommend that you read these Terms carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call 1300 736 351.

Acceptance of the Gift Card and agreeing to these Terms of Use

By purchasing, redeeming or attempting to redeem a Gift Card, you:

If you are giving a Gift Card to another person, you should ensure that he or she is aware of these Terms including the expiry date of the Gift Card.


Transactions made with Gift Cards

Purchases and GST

Gift Card products can only be purchased from us by using credit card or PayPal and include GST where applicable.

How and where you can use our Gift Cards

Your Gift Card may only be used at certain retailers who accept the Gift Card. Each participating retailer will accept the Gift Card in accordance with these Terms of Use and any applicable law and subject always to the individual trading terms of each participating retailer from time to time (for example, “no more than 2 cards allowed” or “no split bills”).

If you make a booking to redeem your Gift Card with any retailer and provide Gift Card information but fail to attend the booking, the retailer may choose to redeem the value of the booking from the Gift Card according to their own trading terms. We shall not be responsible for any such redemption and you must deal directly with the applicable retailer.

We are not liable for the services you purchase with our Gift Cards. Any purchase made with a participating retailer constitutes a transaction between you as the holder of the Gift Card and the relevant retailer. You acknowledge and agree that we are not a party to that transaction, and is not in any way responsible or liable in relation to that transaction. Any dispute about services purchased with a Gift Card must be resolved with the retailer who supplied the services. If you think there has been an incorrectly processed transaction on your Gift Card please contact the retailer where the transaction took place. We are unable to reverse transactions approved or processed by any retailer.

Your Gift Card PIN

You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Gift Card number and 4-digit PIN. Your PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash. You are solely responsible for any loss caused by use of your Gift Card and PIN by you or any other person, including any use not approved or contemplated by you.

You must notify us immediately by calling our Customer Service Team on 1300 736 351 if you know or suspect any unauthorised use of your Gift Card.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

Validity and expiry of Gift Cards

Gift Cards purchased via retail channels expire 3 years from the date of issue which can be located on each Gift Card. Gift Cards as part of a rewards or loyalty based program also expire 3 years from the date of issue. Each Gift Card is void and cannot be redeemed after its expiry date. It is your responsibility to record the date of issue (this is the date of purchase of the Gift Card). Gift Cards expire 3 years from this date. Any expiry date for an individual Gift Card can be checked at any time online at @Html.ActionLink("www.spa.com.au/checkcard", "Index", "CheckCard").

Gift Cards purchased at retail outlets before 30 September 2018 must be activated prior to use as per instructions on the back of the card and pack. To activate your card go online to the Website (@Html.ActionLink("www.spa.com.au/activate", "Index", "Activate")) and follow the prompts by entering the card details. Once activated, funds are available from 12pm the following business day though may be available sooner. Funds can be checked at any time by visiting the Website (@Html.ActionLink("www.spa.com.au/checkcard", "Index", "CheckCard")).

From 1 October 2018, Gift Cards will not need to be activated prior to your use.

Promotional Gift Cards

From time to time, we may issue promotional Gift Cards with in conjunction with qualifying purchases (“Promotional Gift Cards”). The expiry date of Promotional Gift Cards is located on the reverse of the Gift Card.

Ordering Gift Cards

When you order Gift Card(s), you must provide:

Delivery is only to one address for all the Gift Card(s) purchased in a single order, or to the email address(s) provided for the eCard(s) purchased in a single order.

You will be required to nominate a method of delivery for physical Gift Cards by Australia Post “express post” with tracking for an additional fee. No delivery fee applies to email delivery of eCards.

You must pay the total of the nominated amounts (plus postage fees, as applicable) as indicated in the online order form using a credit card (MasterCard, Visa, Amex or Diners).

From time to time, we may have promotions involving discounts or special offers for the online purchase of Gift Cards (physical card or eCards). These promotions will have a "promotional code" associated with them. If you wish to take advantage of a promotion, you will need to enter the relevant promotional code as part of the online ordering process. Only one promotional code can be used per order. The promotional code must be entered at the time of ordering to qualify for the promotion. If using a promotional code offered as part of membership of an organisation or program, we may request your membership number or similar to identify if your order and use of the promotional code is valid.

Checking your Gift Card balance and transaction history

You can check your card balance, expiry date and transaction history at any time online at @Html.ActionLink("www.spa.com.au/checkcard", "Index", "CheckCard")

For balance enquiries, you will be required to enter both the Card Number and Access PIN on your Gift Card prior to getting access to the card information.

Lost or stolen Gift Cards

Treat your Gift Card like cash. We have no obligation to replace or refund value for lost or stolen Gift Cards except where we have breached any condition or warranty implied under consumer protection legislation that cannot be excluded in these Terms. Lost or stolen cards will not be replaced or refunded except in our sole discretion. There is a $10.00 per card replacement fee if we choose to replace any Gift Card.

We reserve the right to place a stop on your Gift Card if:

Can I request a replacement my Gift Card?

Yes, you can request a replacement gift card by contacting Customer Service. There is a $10.00 per card replacement fee.

Your responsibility for your Gift Card

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Gift Cards cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.

Promotion Codes

We offer promotional discounts and special offers from time to time (“Promotional Offers” or “Promotional Codes”). Promotional Codes can be redeemed when entered on the final step of the shopping cart for your Gift Card. By accepting any Promotional Offers or using any Promotional Codes you agree to and accept to comply to these Terms, including without limitation:

Changes to these Terms

We reserve the right to change any of the terms contained in these Terms at any time where the change is required:

If we can, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud or any other wrong doing in relation to a Gift Card.

Physical Gift Cards remain our property

Gift Cards remain our property. If you have a query or complaint about your Gift Card, please contact us at 1300 736 351 or by email at:

Privacy and confidentiality

Our Privacy Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (@Html.ActionLink("spa.com.au/terms", "Index", "Terms")), please call 1300 736 351 for a copy.

A copy of the Edge Loyalty Systems Pty Ltd Privacy Policy is available at (@Html.ActionLink("spa.com.au/terms", "Index", "Terms")). It is important that you carefully read and understand the Privacy Notice and our Privacy Policy.


Applicable law

These Terms are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.




*Terms and conditions apply.

This offer is only valid on digital gift card purchases of $100+ at spa.com.au.
Bonus $20 digital gift card will be emailed to the email account used to place the
order on 08/09/20. Offer ends 31/05/20 at 23.59pm (AEST). Only one bonus $20 gift card
will be awarded per transaction. Offer cannot be used in conjunction with any other
promotion. From midnight Wednesday 25 March 2020 until further notice, beauty
salons, nail bars, in-store beauty therapy, tanning, waxing and massage
 parlours have been forced to shut, while hairdressers remain open. All of the information
was true at the time of send For further information, consult COVID-19 FAQ page.